8 Free Airbnb Message Templates Every Host Needs To Save
The best way to stand out as an Airbnb host? Quick and consistent communication.
While your property is the star of the show, strong communication and being present for your guests can make their experience (and your host rating) infinitely better.
To make things simple, we’ve put together a list of essential message templates to help bring your Airbnb hosting skills to the next level.
Here are 8 free Airbnb message templates that will get you (and your Airbnb) 5-star reviews every time.
Guest Inquiry Message template
Use this template to respond to any initial inquiries or questions about your Airbnb listing. This is your chance to turn an inquiry into a confirmed booking!
Use this template to quickly answer any questions and market your property to potential guests. It’s also an easy way to establish yourself as a responsive and helpful host before they've even booked their stay!
Thank you so much for considering our home for your stay in Paris.
I’d be happy to answer your questions about our property. Well-behaved pets are allowed, just let me know after booking, so we can make sure to leave treats for your furry-friends!
We also have free parking on the property, so no need to worry about finding parking.
We know choosing a place to stay for your trip can be a big decision. If there’s anything we can do to help, please don’t hesitate to reach out!
Cheers,
Emma
‘Thank you for booking’ message template
For many guests, this will be your first interaction with them – make sure to create a positive first impression.
This is a perfect opportunity to introduce yourself and help your guests feel confident in their decision to choose your property. This is also the time to open up a line of communication, so your guests feel comfortable reaching out with questions or concerns. You don’t need to get too detailed here, just let your guests know that you’re here for them!
Thank you so much for choosing Nam Central Villas for your stay in Hanoi! We know there are a lot of lovely homes to pick from, so we’re thrilled you decided to go with ours!
Hanoi is an absolutely amazing place to visit, so please let us know if there’s anything we can do to make your stay more special.
I’ll reach out closer to your stay with more details, but feel free to reach out if you have any questions in the meantime.
See you soon!
Patrick
Booking follow-up message template
A few days after booking, send a few additional details to get your guests excited about their stay.
Many guests pack or shop for their travels well in advance, so take this time to make sure that they’ll have everything they need ahead of their trip. Let them know what items you’ll provide and what they should bring themselves.
As an expert in your destination, you can also take this opportunity to go above and beyond by sharing your local travel recommendations.
Hi {formtext: name=Lisha; cols=9},
We hope you’re getting excited about your trip to Brighton and your stay with us!
We know traveling can be exciting (and stressful) so we wanted to reach out to let you know some details about our property as well as Brighton.
Here are some items we provide for you – so no need to pack them!
- Towels and linens
- Toiletries (Soap, Shampoo, conditioner)
- Basic pantry items (Coffee, Sugar, salt, pepper).
If you need the following items, we don’t have them on hand – don’t forget to pack your own!
- Additional toiletry items (Razors, lotion, shaving cream, etc.)
- Any food and grocery supplies you need
- Beach towels (if you plan to head to the local beach!)
July is a busy time in Brighton. You may want to make some reservations or plan for activities in advance. Here are some of our top recommendations:
- Sandy Beach is a hidden gem 5 minutes away and is my favorite spot in the area
- Bob’s Seafood Diner is a favorite among locals for fish and chips.
- The National Park requires reservations, so definitely book those far in advance
If you have any questions about your upcoming trip, don’t hesitate to reach out. Looking forward to hosting you in July.
Cheers,
Kate
Pre-stay reminder message template
A week or a few days before, send a quick note to remind your guests of their upcoming stay. Depending on how far in advance they’ve booked, this is a great chance to reconnect. A pre-stay reminder message will also leave them feeling confident that your property will be ready for their arrival.
Your guests are likely looking forward to their stay, so use this to let them know when they can receive instructions for check-in.
We’re looking forward to hosting you next week.
As a reminder, Villa Melicata is located at 12, Turin Street in Positano. If you’re driving north, we’re on the left side of the road. Please feel free to check in any time after 4:00 pm.
I’ll reach out the day before your stay with more details regarding check-in.
Looking forward to hosting you!
Cheers,
Mathieu
Check-in details message template
Either the night before or the morning of your guest’s stay, it’s important to reach out with instructions to help them check-in. (Nothing is more frustrating for a guest than arriving at an Airbnb and being stuck outside the front door.)
Take this time to make note of any essential details like Wi-Fi login, location of extra supplies, and any other things that your guests might need during their stay. Providing this information in advance will make things stress-free for you and your guests.
Hi {formtext: name= Chandler; cols=9},
We’re looking forward to hosting you at Casa de Tortuga tomorrow. I wanted to share some details to help make your check-in as smooth as possible.
Check-in time:
We’ll be ready for you to check in anytime after 4:00 pm today.
Check-in instructions:
The key to the door is located in the lock box to the left of the front door. The code is 852-3521.
Wi-Fi:
- Username: Tortuga
- Password: Turtle2020
If you require any extra linens, you’ll find extra sheets, blankets, and pillows in the master bedroom closet.If you have any questions about checking out, please let me know!
Cheers,
Monica
First-day message template
Don’t leave your guests to fend for themselves. Reach out after their first night to check in and see if there is anything you can do!
You don’t want to keep bothering your guests during their stay, but a quick check-in will make them feel valued. If there is something that’s gone awry, this will also give you a chance to make things right before they leave a not-so-great review.
If your guests are only booked for one night, you can send a check-up a few hours after their scheduled check-in time!
I hope you’re having a fantastic first day in Berlin and our flat is meeting your expectations. Is there anything I can do to help make your stay more comfortable?
If you have any questions during your stay, please feel free to reach out any time.
Cheers,
Luka
Check-out message template
Make sure to check in with guests before their last day. This is a great time to send any reminders about cleaning up and to make sure your property is locked up properly. This way your property will be left in the shape you expect.
It’s also one last chance to make sure your guests are leaving on a positive note!
Hi {formtext: name= Kim; cols=9},
I hope you’re enjoying your last day in Sydney.
I wanted to share some final details before your departure tomorrow.
Check out time:
Check-out time is 12:00 pm.
Locking up:
Please lock all doors and close any open windows. Leave the key in the lock box and scramble the code.
We ask that you kindly clean any dishes or appliances that you have used and leave the garbage bag outside the garage door.
If you have any questions about checking out or if there’s anything else I can do, please let me know!
Cheers,
Diego
Thank you for your stay message template
After your guests check out, leave a lasting impression by sending a final note of thanks. A little appreciation goes a long way. Even though your guests are gone, you want them to come back or recommend your property to their friends and family.
This is also a great opportunity to collect any constructive or positive feedback privately.
Hi {formtext: name= Anita; cols=9},
Thank you for the opportunity to host you and your group at The Barn. I hope you had a lovely time in Iceland and enjoyed your stay.
I hope our home lived up to your expectations!
If you haven’t done so already, we’d love it if you could leave a review to help future guests discover our cottage. We’re always hoping to improve the experience for our guests, so please let us know if there is anything we can do better next time.
If you have any questions, please don’t hesitate to reach out. I look forward to hosting you again soon.
Cheers, Elizabeth
How Can Text Blaze Help?
Using message templates can save you time and also improve the guest experience for your Airbnb properties. Give these easy-to-use message templates a try. With Text Blaze, You can save these templates as keyboard shortcuts and customize them as per your needs. Get started with Text Blaze for free, and watch your ratings soar!
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