15 Closing Ticket Email Templates

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15 Closing Ticket Email Templates

Unresolved issues, third-party issues, or simply an unresponsive customer - closing tickets are tricky!

Having a polite closing ticket email template works for almost all customer support teams, allowing employees to follow protocol, exhibit proper customer service and allow customer support teams to automatically file tickets into the correct location.

We’ve created the following 15 closing ticket email templates to help you close support tickets with ease. All our templates allow your customers to continue communication if unresolved issues persist while allowing your employees to keep track of proper reporting metrics.

These templates save you and your team members time by quickly resolving the issue, allowing for a more streamlined process that is sure to keep your customers (and you) happy.

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Issue Resolved - Closing Ticket Email Template

Closing ticket email template 1
Dear Customer

Ticket Number: {formtext: name=ticket number; cols=11} Ticket Subject: {formtext: name=ticket subject; cols=11}

We are emailing you because we believe your ticket is resolved. If this is not the case, please reply to this email within 3 days.

If we do not hear from you within this timeframe, we may permanently close your ticket. Once the ticket is closed, you will need to file a new ticket to receive further assistance which may cause delays in resolving the issue.

Best, Cynthia S. Campbell Fu3l Support Team
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Closing Ticket Email Template for a Resolved Issue

Closing ticket email template 2
Hello {formtext: name=first name; cols=9},

Your issue {formtext: name=ticket number; cols=12} is now considered resolved; therefore, we are closing the ticket. If there is anything we can help you with, please reply to this email or call our customer support number at 559-675-9989.

I hope you have a great day!

Thanks, Cynthia S. Campbell
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Resolved And Closed Ticket Email Template

Closing ticket email template 3
Dear {formtext: name=first name; cols=9},

Thank you for contacting FastDeals customer support. This message is to inform you that we have resolved and closed your support ticket {formtext: name=ticket number; cols=12}.

Please email us if you have any more questions, concerns, or issues.

Thank you for using FastDeals. Regards, Cynthia S. Campbell
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Closing Ticket Email Template

Closing ticket email template 4
Dear {formtext: name=first name; cols=9},

Thank you for contacting Text Blaze customer support.

We are sending you this email to confirm ticket {formtext: name=ticket number; cols=12} has been resolved.

If this is not the case, or if you wish to reopen the support ticket, please reply to this email. Any additional information you provide will be added to the support ticket.

We hope you are satisfied with your service and will be more than happy to respond to any comments or concerns you may have. Please send an email to support@blaze.today if we can provide you any additional help.

Best, Parik, Text Blaze
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Short Closing Ticket Email Template

Closing ticket email template 5
Hi {formtext: name=first name; cols=9},

{formtext: name=ticket number; cols=12} has been resolved. We appreciate your time and patience while we solved the problem, and hope you found our customer support satisfactory.

If you need assistance with anything else, please respond to this email or call us at 559-675-9989.

Thank You, Charles M. Martin
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Sample Closing Ticket Email Template

Closing ticket email template 6
Hi {formtext: name=first name; cols=9},

I am reaching out to inform you that we have closed ticket {formtext: name=ticket number; cols=12}. We last heard from you on {time: LL}, and company protocol has us close the ticket within 15 days.

If you would like to reopen this ticket, please respond to this email within 15 days or open a new ticket. If you need any further assistance, do not hesitate to respond to this email or call us at 559-675-9989.

Thank you for allowing us to help you.

Best, Cynthia S. Campbell
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Closing Ticket Email Template - Follow-Up

Closing ticket email template 7
Hi {formtext: name=first name; cols=9},

I just wanted to follow up and let you know that your ticket {formtext: name=ticket number; cols=12} has been closed.

If there is anything else you need at this time, do not hesitate to reach out by responding to this email or calling 559-675-9989.

Sincerely, Cynthia S. Campbell
_

Closing Ticket Email Template - Closed Due to Inactivity

Closing ticket email template 8
Hello {formtext: name=first name; cols=9},

This email is to inform you that ticket {formtext: name=ticket number; cols=12} will be closed in 15 days due to inactivity.

If you are still experiencing an issue, please respond to this email or review the ticket here: {formtext: name=ticket link; cols=9}.

Kindest Regards, Charles M. Martin
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Changed Status from Open to Closed - Closing Ticket Email

Closing ticket email template 9
Dear Customer,

We hope that you have found our customer support team helpful in resolving your issue.

We believe your ticket {formtext: name=ticket number; cols=12} is resolved; therefore, we have changed the status from “Open” to “Closed.” If you believe the issue still persists, please notify us by responding to this email or by calling 559-675-9989.

Sincerely, Charles M. Martin
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Closing Ticket Email - Closing Your Case In 10 Days

Closing ticket email template 10
Dear {formtext: name=first name; cols=9},

It was a pleasure to resolve your issue. This email is to inform you that we will be closing your case in 10 days. If you do not believe that your issue was resolved, or have further concerns, please respond to this email within the next 10 days.

Thank you for using GitCloud. We look forward to your continued business.

Best, Cynthia S. Campbell
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Closing Ticket Email - Marked Your Ticket as Resolved

Closing ticket email template 11
Dear {formtext: name=first name; cols=9},

We have marked your ticket as resolved. If you need anything else, please let us know by responding to this email. If issues persist, please respond to this email within 7 days so we can reopen your ticket.

Best, Charles M. Martin
_

Closing Ticket Email Template - Asking for Feedback

Closing ticket email template 12
Hello {formtext: name=first name; cols=9},

This email is to let you know that we have resolved ticket {formtext: name=ticket number; cols=12}. We would appreciate you letting us know about your experience with our customer service by filling out this brief survey: {formtext: name=survey link; cols=10}.

Kind Regards, Charles M. Martin
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Confirm if Your Issue Is Resolved - Closing Ticket Email

Closing ticket email template 13
Dear {formtext: name=first name; cols=9},

I will be closing your ticket by the end of today, but I just wanted to double-check that all your issues were resolved. If you are continuing to have {formtext: name=issues; cols=7}, please let me know at your earliest convenience.

After ticket {formtext: name=ticket number; cols=12} closes, you will have 10 days to reopen the case; otherwise, you must open a new ticket.

Thank you for being a customer of eTrainer.

Best, Charles M. Martin
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Short Closing Ticket Email Sample

Closing ticket email template 14
Dear {formtext: name=first name; cols=9},

Ticket {formtext: name=ticket number; cols=12} has been closed.

If you have any further questions, please let us know.

Best, Charles M. Martin
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We Are Closing Your Ticket Email Template

Closing ticket email template 15
Hello {formtext: name=first name; cols=9},

Thank you for alerting us of your issue in ticket {formtext: name=ticket number; cols=12}.

Our records show that your issue was resolved; therefore, we are closing your ticket in 5 days.

But, if you are continuing to face problems, please respond to this email within the next 5 days to help us resolve them for you.

Kind Regards, Cynthia S. Campbell
_

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