Your customers have options. So, when they choose to use your products or services, their investment should get attention.

Just the simple act of sending a thank you message can go a long way.

As a form of proactive customer service, thank you messages can influence customer loyalty and increase customer acquisition.

This article will cover why you should always send thank you messages to customers after a purchase and provide some templates you can use to get started today.

Why are thank you messages for purchases important?

If you want repeat business, you have to offer top-notch customer service.

That doesn’t just mean responding to concerns; customer service is the proactive efforts businesses make to improve the overall customer experience.

So, go ahead and send that thank you message and personalize it with suggestions or discounts that will appeal to each consumer. In doing so, according to Zendesk, you're likely to earn repeat purchases from 81% of your customers.

When you keep current customers happy, you’ll attract new business. One study by Salesforce found that 72% of customers share good experiences, which means satisfied customers will be more likely to refer a friend.

What do I include in thank you messages for purchases?

• Be Authentic – Even though this message is coming from the business, you can maintain a personable communication style that is consistent with your brand voice. Your message should help your customers connect with your brand further, so every message that goes out should have brand consistency and impart genuine appreciation.

• Be Timely – Send messages when it is most relevant to your customers. If you send messages too frequently, you’ll overwhelm your customers, and the messages will begin to lose value. So, be strategic about your timing.

• Be Concise – Your customers are busy. They won’t read a lengthy sales message. Show your appreciation and create a quick, easy-to-follow call to action. Your thank you message is an opportunity to continue the relationship with the customer, so consider the most appropriate way to entice their continued patronage.

• Be Focused – Make sure your message focuses on the unique value of your customers. Consider how you can merge customer names, recent purchase history, and other customized content to make your message personalized. A focus on individual customer attributes and preferences can deepen customer loyalty.

How do I automate thank you messages for purchases?

Using Text Blaze, you can automate your messaging to customers and eliminate repetitive typing forever!

With Text Blaze, you use keyboard shortcuts to create intuitive text templates that you can use anywhere online.

Whether you're responding to customer support requests or responding to messages as a small business owner, Text Blaze helps you save time and get more done.

Here's why you should give Text Blaze a try:

• It's free forever. Although we have a Pro plan, you can use Text Blaze and save time without ever paying $1.
• Our forms feature allow you to quickly insert content in real time, such as names, dates, and menus.
• Logic (if/then), formulas, and autopilot help you take your templates to the next level and get your work done blazingly fast.

Thank You Message Templates

Thank You + Offer Discount

Thank You + Show Appreciation

Thank You + Give Recommendation

Thank You + Give Gift

Thank You + Offer Referral

Wrapping Up

Showing your customers that you appreciate their purchase has lasting postivie effects on your relationships and business.

Use Text Blaze to automate your thank you for purchase messages without losing your brand's personal touch. Feel free to copy the templates above and customize them to fit your needs.

What are you waiting for? Text Blaze is free forever and you can start saving time today!

Give Text Blaze a try for free today!

Want to turbo charge your work with templates and snippets? Text Blaze is the fastest way to do that.

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