Email communication is an essential part of our daily lives. This is especially true for businesses who manage customer relationships through support agents.

Even though support is personalized per customer and issue, there are lots of common phrases repeated often.

One of those phrases is "I will get back to you as soon as possible." While it's a common response, have you ever stopped to consider how this phrase can impact customer relationships?

In this blog post, we'll delve into the details of this phrase, explore why it's important to be mindful of it in our email correspondence, and provide some templates you can use today.

Why Say ‘I Will Get Back to You as Soon as Possible’?

Using canned responses is a good way to quickly response to customer messages while still providing quality support.

Saying ‘I will get back to you as soon as possible’ shows that even though you might be busy, you are committed to resolving the customer's issue.

There are a few ways to improve your support while saing ‘I will get back to you as soon as possible.’ Read on to find out what to include in addition to this phrase to ensure you are providing high-quality customer support.

How to Provide Quality Customer Support

Here are a few guidelines to follow when customizing your response. It’s best to be short and sweet when it comes to this type of message, so you don’t need to use every tip in this list each time.

See which one fits the best and apply it to your response:

• Keep your customers in the loop: Nothing's worse than waiting in limbo, wondering if your message was received. So, let your customers know when they can expect a response from you. By doing this, you'll not only ease their anxiety but also prevent them from sending multiple follow-up messages.
• Spread positivity like confetti: Let's face it, everyone could use a little encouragement now and then. Show your customers some love by using positive language in your responses. Whether it's a simple thank you or a reassuring word, it goes a long way in creating a happy and loyal customer base.
• Offer a helping hand: Sometimes, customers need a quick fix before they hear back from you. Why not give them a hand by suggesting an alternative source of information? Whether it's a blog post, tutorial video, or user forum, your customers will appreciate the extra help while they wait for your response.
• Keep your promises: Your word is your bond, and customers trust you to keep it. So, if you promise to get back to them, make sure you do it. Not only will it prevent negative reviews and customer churn, but it will also build trust and loyalty with your customers. Plus, excellent and prompt customer service is an excellent way to keep your customers happy and engaged.

Bonus Tip: Use Text Blaze to help you respond to customer requests and messages quicker than ever before. With Text Blaze, you use keyboard shortcuts to create templates that can be used anywhere online with just a few keystrokes.

If you find a template you like, give Text Blaze a try to see how much it can help you with your customer service and productivity.

Templates to say ‘I Will Get Back to You as Soon as Possible’

Let your customer know that actions have been taken. Mention the relevant team or department and give a timeline for a response. If they see that you’re working on their problem, they’ll be more patient in waiting for an answer.

Be polite and thank them for their insight. Let your customer know you’ve taken appropriate steps to investigate the matter and that you’ll get back to them as soon as possible.

This response has a more serious tone. Use it if you’re referring to an issue of misconduct or a similar case.

If you’ve received a follow-up email from your customer but have not yet resolved their issue, it’s essential to let them know the case is still in progress. Tell them you haven’t forgotten about it, and you will keep them updated.

A slightly less formal response. It gives an update, a timeline, and reassurance, all in the span of two short sentences.

Sometimes, multiple customer service agents might follow up on a customer request. Make sure they know you’ve understood the context. Don’t make them repeat their story again and again.

Show appreciation for bringing something to your attention. Be positive and keep your promise of a prompt response.

You might not have all the answers. Be honest with the customer and manage their expectations. Even if you can’t answer their question, they will appreciate your effort and response.

If you have too much on your plate, just let them know. The important thing is to reassure them that you’re thinking about it and will have a response ready as soon as you can.

If you’re sure you can find a solution, be confident in your response. The customer will appreciate a concrete answer and a firm deadline.

Common Support Messages

Check out our Customer Support for more templates that you can use today!

Conclusion

If you work in customer support, multiple customer requests can pile up daily and overwhelm you. You can have a lot of customers messaging you at once, and you sometimes have no option but to say, “I will get back to you as soon as possible.”

Using different templates that convey this message can help you improve your customer service. Use Text Blaze to help you boost productivity and automate your customer service without losing your personal touch in your messages.

You can get instant value upon creating an account with Text Blaze, all without a subscription. Give it a try for free today!