Turn Every Case Into a Documented, Defensible Decision
Guide every investigation, escalation, and interaction with shared templates and step-by-step workflows.
Ensure consistent documentation, reduce errors, and stay audit-ready across every case. No integration required.
⭐⭐⭐⭐⭐ 1,800+ Chrome Web Store
reviews
800,000+ people use Text Blaze to end repetitive typing
800,000+ people use Text Blaze to end repetitive typing
Speed or Quality? Pick Both.
Resolve cases faster
Cut repetitive typing and lookups. Free analysts to investigate.
Eliminate mistakes
Standardize notes and eliminate off-policy wording and missed disclosures.
Onboard analysts faster
Put your SOPs and best responses, right where and when analysts need them.
Text Blaze allows us to manage all communications of a large support organization that works across multiple markets.
When using Text Blaze snippets, we saw a significant reduction in misrouted cases.
Text Blaze saves so much time and allows us to use our brain power and creativity to really make a difference.
Great extension. Saves me a ton of time while QA auditing, where I have to write the same comments over and over again.
Text Blaze helps team members know exactly what to say, what to do, and when to do it.
Text Blaze helps us not only save time but remove the risk of making mistakes.
Text Blaze helps increase consistency adherence to process requirements.
Text Blaze helps us streamline communication and keep it consistent across platforms.
Text Blaze allows us to manage all communications of a large support organization that works across multiple markets.
When using Text Blaze snippets, we saw a significant reduction in misrouted cases.
Text Blaze saves so much time and allows us to use our brain power and creativity to really make a difference.
Text Blaze helped us see increased consistency & alignment as well as increased adherence to process requirements.
Text Blaze helps team members know exactly what to say, what to do, and when to do it.
Text Blaze helps us not only save time but remove the risk of making mistakes.
Text Blaze helps us streamline communication and keep it consistent across platforms.
Guide and automate your team's work anywhere
All-in-one writing assistant that turns every analyst into an expert reviewer.
Smart templates
Guided workflows
Form-filling automation
Real-time compliance
AI summary & review
Reporting & analytics
Dynamic templates in every text box
Draft the perfect message bringing together standardization and personalization, with pre-approved, on-policy language built in.
Create shared templates for:
(i) customer outreach and RFIs (KYC/EDD info and document requests),
(ii) dispute, complaint, and DSAR responses with required disclosures,
(iii) account restriction, closure, and adverse-action notices.
Create shared templates for:
(i) customer outreach and RFIs (KYC/EDD info and document requests),
(ii) dispute, complaint, and DSAR responses with required disclosures,
(iii) account restriction, closure, and adverse-action notices.
Guide every investigation
Walk analysts through the right next step with dynamic decision trees.
Create guided procedures for:
(i) alert adjudication and case disposition (clear, escalate, or file),
(ii) KYC / CDD / EDD and sanctions, PEP, and adverse-media review,
(iii) Reg E error resolution, complaint handling, and other deadline-driven flows.
Create guided procedures for:
(i) alert adjudication and case disposition (clear, escalate, or file),
(ii) KYC / CDD / EDD and sanctions, PEP, and adverse-media review,
(iii) Reg E error resolution, complaint handling, and other deadline-driven flows.
Automate case form-filling
Automatically fill out case forms and transfer data between systems.
Capture required fields, transfer case data between tools, and reduce manual entry errors.
Capture required fields, transfer case data between tools, and reduce manual entry errors.
Automate communications compliance
Instantly align every draft with your communication guidelines and policy.
Catch typos, stray PII, and off-script wording in real time, before anything reaches a customer or a regulator.
Catch typos, stray PII, and off-script wording in real time, before anything reaches a customer or a regulator.
Shared contextual AI prompts
Use AI prompts on any page to summarize case files, draft narratives, or review and rewrite notices.
Summarize long transaction histories and threads, and translate customer communications across markets.
Summarize long transaction histories and threads, and translate customer communications across markets.
Access your data from anywhere
Pull up-to-date reference data - policy versions, risk ratings, watchlist sources, case IDs - straight into your notes and notices.
Collect structured data from every interaction to power QA, reporting, and an audit-ready trail.
Collect structured data from every interaction to power QA, reporting, and an audit-ready trail.
What's the ROI of Text Blaze?
Text Blaze improves outcomes, boosts productivity, and reduces onboarding time. Learn more from our sales team sales@blaze.today.
Works everywhere you work. No integration required
No change to your current app stack or significant implementation effort required.
Gmail
Microsoft Outlook
Indeed
Salesforce
HubSpot
Zendesk
Intercom
Slack
Jira
Google Docs
Microsoft Teams
Front
Epic
Microsoft Word
Notion
Fits any team size
Improve and simplify processes across your organization without adding extra complexity.
Use everywhere
Use Text Blaze anywhere in Chrome, or outside Chrome with our desktop apps for Windows or Mac.
Safe collaboration
Change notification, content history and commenting.
Admin controls
Centrally manage content and control access and permissions across your team.
Centralized billing
A single subscription for your entire organization.
SAML single sign-on
Simplify your onboarding by allowing members of your organization to join with one click.
Usage reporting and analytics
Understand your team's usage patterns and guide them accordingly.
Teams and default folders
Divide users into teams and set default folders to align content with role.
Privacy and security
We are SOC2 compliant, and we never share your information.
High-touch support
We're always available to help you solve any problem or train your team.
Training and Implementation
Our experts will ensure you're getting the most from Text Blaze.
