Consistent, accurate and complete communications with customers at a fraction of the time
Free up time and energy to focus on your customers' needs.
Create templates of commonly used phrases, responses and emails and insert them anywhere using keyboard shortcuts.
Automate repetitive typing and other low-value tasks and free up time for meaningful customer interactions.
Works anywhere you work with no onboarding time.
Save >20 hours of repetitive work a week per person
Reduce response time, and ensure quality
Focus on helping customers instead of mindless work.
Lise Cognard — Global Projects Specialist, Stuart (Read the case study)
Ensure that all of your customer support communications are accurate and complete but not robotic.
Create customizable templates with placeholders and rules to ensure the message is contextual and correct.
Use the same voice across the team with shared team folders.
Reduce onboarding time and allow new team members to hit the ground running through access to the team's shared messages.
Provide your team members informed guidance and training on communications best practices.
Get real-time individual and team-wide usage reporting and analysis.