Frequently Asked Questions

You can contact us directly at support@blaze.today. You can also post a general question on our Community Forum.

My snippet doesn't trigger or update when I edit it?

If Text Blaze snippets are not completing when you try to trigger them, try the following steps:

Are the folder snippet trigger rules set up the way you want them?

See the question for instructions on folder snippet trigger rules.

Is the extension installed and active?

You should see an orange Text Blaze icon next to the Chrome Omnibar. If the icon is not there, install Text Blaze. If it is grey, Text Blaze is not logged-in. In that case, go to the Text Blaze Dashboard and log-in.

If you are trying to use Text Blaze in Incognito mode, see the question later in this page about enabling Text Blaze in Incognito mode.

Still doesn't work?

Sometimes the Text Blaze extension's snippet syncing will fall behind. To fix this, right-click on any webpage. Select "Text Blaze" from the context menu and "Reload Extension...".

If after these steps you still encounter difficulty, please contact us at support@blaze.today.

How can I get my snippets to work in the Chrome URL bar?

You can insert snippets into the URL bar by activating the Text Blaze Chrome search provider.

To do that, type tb followed by the Space or Tab key into the URL bar. You may then type the name of one of your snippets. Text Blaze will also provide snippet name suggestions as you type.

How do I run Text Blaze in Chrome's Incognito Mode?

By default, Text Blaze does not run in Incognito Mode. Incognito Mode is supported though and can be enabled following these steps:

1. Go to the Chrome Extensions Page (where all your extensions are listed)
2. Locate Text Blaze on the page and click its "Details" button
3. Activate the "Allow in Incognito Mode" toggle

I want to change the shortcut used to open the popup assistant.

By default you can open the popup assistant from any webpage by typing Ctrl-Shift-Space (Windows/Linux) or Cmd-Shift-Space (Macintosh).

You can change or disable this shortcut by navigating to <chrome://extensions/shortcuts#:~:text=Text%20Blaze>.

Why is there extra space, new lines, or whitespace in my snippets?

When using advanced Text Blaze features like {formtoggle} or {if}, you may sometimes see extra line breaks or new lines in your inserted snippets. See the tidying whitespace guide to learn why this happens and how to get rid of any extra space.

How to use Text Blaze Chrome extension on another browser?

For users on Chrome/Edge/Brave/Opera, you can install our extension from the Chrome Webstore. We do not support them officially, but they should still work. If you encounter any bugs, please let us know at support@blaze.today.

For users on Safari/Firefox, we plan to support them, but we do not have any ETA.

I want my snippets to trigger when I do...

Folders have a snippet trigger type that controls when typing their snippets' shortcuts will activate those snippets. You can configure which snippet trigger type is used for a folder on the folder's configuration page.

There are three trigger types:

• Started by Word Break (the default): Snippets will be triggered when the shortcut is typed at the start of a new word. They will not be triggered if the shortcut is typed in the middle of a word.
• Started and Ended by Word Break: Snippets will be triggered when the shortcut is typed at the start of a new word and another non-letter character is typed. Example use cases: autocorrect (e.g. replace "theyre" with "they're") and enabling very short shortcuts that would appear in regular text (e.g. replace "w" with "with").
• Anywhere: Snippets will be triggered anytime they are typed even if it is in the middle of a word. Example use case: accented characters (e.g. replace "\e" with "é").

The following table illustrates whether the snippet \go will be triggered for each of the sample texts depending on the snippet's folder's trigger type.

How do I share snippets with someone else?

Text Blaze allows you to share snippet folders. Simply open up the folder in the Text Blaze Dashboard and click the "Sharing" tab. You can share the folder with one or more people. Each person will require a Text Blaze account.

You can control what access the recipients have to the shared folder and snippets. There are three access types: Owners, Editors and Viewers. Owners can edit and delete folders in addition to changing sharing. Editors can edit folders and their snippets. Viewers can only view and use snippets.

You can also use Text Blaze's Import/Export feature to share snippets. But the folder sharing capability is generally a better approach as it will keep snippets in sync as changes are made to them.

I want to change my account's email address?

Here are instructions on how to change your email address.

Where is my data stored and how is it secured?

Text Blaze protects user data from account creation using Google’s authentication services, to encryption of data in transit to and from Text Blaze servers using browser based Transport Layer Security (our application dashboard has an A+ rating from Qualys SSL Labs), and finally encryption of that data at rest on our servers using the 256-bit Advanced Encryption Standard (AES).

We work with industry leading Cloud service providers. Our core systems are built on the Google Cloud Platform and our community forums run on Digital Ocean. These service providers maintain industry-standard security certifications such as SOC 1, SOC 2, and ISO 27001.

I am a Doctor and would like my team to use Text Blaze, can we use this software?

Yes! Text Blaze can help you increase productivity.

At this time, we do not sign Business Associate Agreements as Text Blaze falls under the Conduit Exemption Rule. Please reference our HIPAA Guide for specifics regarding the application functionality and details surrounding HIPAA and proper use of the software.

I have a question about my billing/invoices

Please contact us at support@blaze.today.

How to use Text Blaze on native desktop or native mobile apps?

For Windows, you can install Text Blaze for Windows beta app.

Supporting native apps on other desktop/mobile platforms is on our roadmap, but we do not have any ETA. You can add a vote for your favorite platform here.

The Text Blaze Chrome Extension works inside the Chrome browser. Note that many apps such as Outlook, MS Word, Slack, etc. have websites where you can use them (outlook.office.com, slack.com). In these websites, Text Blaze Chrome extension will work.

My question is not answered here

You can contact us directly at support@blaze.today. You can also post a general question on our Community Forum.