Easy Standard Operating Procedure for Ensuring Compliance with Permission Changes

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Ensuring compliance when providing a user with a permission change is of utmost importance for an IT professional. By keeping system access compliant and appropriate, you help to keep company, customer, and employee data secure.

Having an easy-to-follow SOP available directly inside virtually any ticketing system, such as JIRA, Zendesk, or Freshdesk, goes a long way in making sure the process for these changes are followed. Here's a Text Blaze snippet that walks an IT professional through the appropriate steps of changing permission.

Request to Change Permissions SOP

Permission Change

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1) Has the requestor provided the necessary information for the permission change?

Select an option from the menu above to proceed

Source snippet

note

1) Has the requestor provided the necessary information for the permission change?

, yes, nonameinfoprovided

infoprovided=""

Select an option from the menu above to proceed

elseif

not infoprovided

End of decision tree - You will need to request more information from the requestor. Send them the following note

elseif

infoprovided

2) Is approval for the request required?

, yes, nonameapprovalrequired

approvalrequired=yes

3) Has approval been received?

, yes, no, declinednameapprovalreceived

approvalrequired=no or (approvalrequired=yes and approvalreceived=yes)

TAKE ACTION: add to relevant Active Directory Group(s)

approvalrequired=yes

elseif

approvalrequired=no

Have the Active Directory Group addition(s) been made?

, yes, nonameADaddsdone

(approvalrequired=no or (approvalrequired=yes and approvalreceived=yes)) and ADaddsdone=yes

End of decision tree - Confirm with the requestor that the permission change is working

Click "insert" to send them the below message:

infoprovided=no

note

Click "insert" to send them the below message:

To proceed with this request you will need to provide all of the following information:

elseif

infoprovided=yes and (approvalrequired=yes and approvalreceived=no)

note

End of decision tree - Seek approval for changes before proceeding

Click "insert" to send them the below message:

I will need to seek approval for this change and will confirm to you when this has been completed.

elseif

infoprovided=yes and (approvalrequired=yes and approvalreceived="declined")

note

End of decision tree - Approval was declined, alert the requestor with the following message

Approval for this change was required. After seeking approval, it was declined because

namedecline reason

so I am unable to complete this change.

elseif

ADaddsdone=yes

I have added you to the requested group(s) - can you please confirm that the updated permissions as working as expected?

elseif

ADaddsdone=no

Complete the addition(s) to Active Directory to proceed

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Easy Standard Operating Procedure for Ensuring Compliance with Permission Changes

Request to Change Permissions SOP

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