Standard Operating Procedure for Handling Software Installation and Procurement Requests
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Even in secure environments, users often have requests to install and use new software. Sometimes that software is already approved and they just want a license, and sometimes it's a new software they're requesting access to.
This SOP provide an IT professional with quick and easy guidance as to how to proceed with any of these situations. Text Blaze snippets, like this SOP, work directly inside virtually any ticketing system, including JIRA, Zendesk, and Freshdesk. They increase your compliance, and also save you time by cutting out repetitive typing.
New Software Request SOP
New Software Request
{note}Use this decision tree for when a software install request is received. This will not generate any text and is used as a process guide.
Is a software license required? {formmenu: ; yes; no; name=licensereq}{if: licensereq=no}
Is the software approved? {formmenu: ; yes; no; name=softapproved}{endif}{if: licensereq=yes}
{error: Follow software procurement process.}{elseif: softapproved=no}
{error: Follow approval process.}{elseif: licensereq=yes or softapproved=yes}
Install the requested software.{endif}{endnote}
Is a software license required? {formmenu: ; yes; no; name=licensereq}{if: licensereq=no}
Is the software approved? {formmenu: ; yes; no; name=softapproved}{endif}{if: licensereq=yes}
{error: Follow software procurement process.}{elseif: softapproved=no}
{error: Follow approval process.}{elseif: licensereq=yes or softapproved=yes}
Install the requested software.{endif}{endnote}
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