Before and After Solution Messages
Copy templates to use them anywhere:
Automated Introduction Message
This snippet can be used as an automated response that is sent to customers before you are able to directly communicate with them about the problem they are experiencing. This template uses the Time command to insert today's day of week and date.
Automated Introduction Message
I received your email today - {time: dddd}, {time: MMMM Do}. Your satisfaction is our top priority, and I’ll do everything to resolve your issue quickly. I will get back to you as soon as possible.
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General Automated Message
This message can be sent to let a customer know you are working on their issue and that you will get back to them once it is resolved.
General Automated Message
Hey {formtext: default= name; cols=9},
I have received your ticket. I apologize for this inconvenience. I will check it out and see what I can do.
I will make sure to let you know once it has been resolved. Thank you for your patience.
I have received your ticket. I apologize for this inconvenience. I will check it out and see what I can do.
I will make sure to let you know once it has been resolved. Thank you for your patience.
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Automated Conclusion Message
You can use this snippet to close your tickets and conversations with customers, as well as see if they need any additional assistance.
Automated Conclusion Message
I hope that this helps! I am going to close this ticket, but please let me know if you need any additional assistance. Otherwise, enjoy the rest of your week!
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