25 Best Customer Service Apps & Software in 2025
Use the customer service apps & software in this article to improve & automate your customer support (and even use AI).
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Decision Tree Template: How to Create an Online Decision Tree in 2025
Streamline your communication and decision-making using a decision tree.
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Use AI to Draft & Improve Messages
Use AI to draft or improve your messages and emails.
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Best Recruiting Tools & Software for Automation & Sourcing in 2025
Use these recruiting tools & software to automate work and source candidates with ease.
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10 Ways to Say ‘I Will Get Back to You as Soon as Possible’ in 2025
A helpful guide for responding to customers by saying ‘I will get back to you as soon as possible.’
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15 Opening Spiel Examples For Chat Support, Call Centers, and Customer Support
Use these opening spiel examples to provide effective chat support or service via a call center.
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20 Ways to Say 'Thank You for Your Understanding' in 2025
Use these alternatives to 'thank you for your understanding' to boost your communication in 2025.
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40 Professional Customer Service Response Templates in 2025
Improve your customer service by responding quickly with these customer service response email templates.
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5 Out of Office Email Examples & Templates in 2025
Use these out of office email examples & templates to notify someone that you'll be OOO in 2025.
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5 Samples of Apology Letter to the Customer for Delay in 2025
Use these apology letters for delayed responses to customers to improve your support in 2025.
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Best Policy Management Software in 2025
Streamline your policy management with these tools in 2025.
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Best Responses to Rude Customers in 2025
Use these best responses to rude customers to remain professional when communicating with customers.
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Best Zendesk Integrations For CRM, Chat, and Sell in 2025
Use these zendesk integrations for Zendesk chat, Zendesk CRM, and Zendesk sell in 2025.
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How Does Zendesk's Ticketing System Work? Guide + Tips
Learn everything you need to know about Zendesk's ticketing system and how to use it in 2025.
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How to Create and Edit Zendesk Macros in 2025
Learn how to create, edit, and export Zendesk macros + tips on using templates to save time.
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How to Professionally Apologize for a Delayed Response in 2025
15 sample templates for delayed response emails to apologize for any delays in responses.
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How to Professionally Reschedule a Meeting via Email in 2025 + 10 Email Samples
12 different sample templates for sending an email request for rescheduling a meeting.
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How to Respond to a Cancellation Requests in 2025
Improve your customer service with these customer cancellation templates.
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How to Respond to Refund Request Letters in 2025 + 7 Templates
Respond to customer refund requests professionally with these templates.
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How to Use Zendesk's AI Chatbot in 2025
Learn what Zendesk's AI chatbot is, how to use it, and other powerful Zendesk integrations.
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What Does a Customer Success Manager Do in 2025?
Streamline your customer success workflows in 2025 with these tips and templates.
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14 Live Chat Canned Response Templates in 2025
Using these live chat responses can help you provide high-quality support in any situation.
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How to Professionally Confirm Receipt of an Email in 2025
Use these 5 email confirmation receipt templates to quickly respond to emails.
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Quality Assurance vs Quality Control: The Ultimate Guide
Find out the difference between quality assurance and quality control.
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16 ‘Thank You For Your Feedback’ Email Templates in 2025
Improve your customer support by thanking your customers for their feedback with these email templates.
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7 Ways to Implement Proactive Support to Delight Customers in 2025
Use proactive customer support & software to reach customers before issues arise.
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8 Customer Service Chat Examples & Templates in 2025
Provide high quality customer support with these 8 customer service chat templates.
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Customer Churn: The Ultimate Guide and How to Reduce It in 2025
Utilize these tips to reduce customer churn and save money this year.
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Mastering Zendesk Chat & Messaging: A Comprehensive Tutorial
Use this guide to learn how to use Zendesk chat and messaging to improve your support and communication.
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What is Zendesk & What is it Used For? + 3 Tips to Get Started
Learn what Zendesk is, what Zendesk is used for, and how you can get started using it today.
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Positive & Magic Customer Support Phrases + Templates
Use these positive & magic customer support phrases to upgrade your support.
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How to Respond 5x Faster With Canned Responses: The Ultimate Guide
The ultimate guide on how to use canned responses to respond to any message or email 5x faster.
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How to Ask Someone to Sign a Document - ‘Please Sign and Return’
Use these tips and samples to effectively ask someone to sign a document, contract, or agreement (please sign and return) via email.
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How to Deal With Difficult Customers
Learn how to deal with different types of difficult customers to improve your customer support.
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The Ultimate Guide on Consumer vs Customer + Key Differences
Everything you need to know about the difference between consumers and customers, plus what it means for your business.
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How to Improve Poor Customer Support With Canned Responses
These canned response templates can help you quickly respond to customers and manage support communication.
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Best Practices for Creating Interactive SOPs that Your Team Will Actually Use and Follow
Follow these best practices to create SOPs that your team will actually follow.
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How to Foster Employee Accountability in the Workplace
Create a productive work environment and inspire employee accountability with these tips.
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Ticket Routing Best Practices: How to Avoid Misroutes
Streamline your customer support communication and ticket routing with this decision tree template.
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5 Shipping Delay Email Templates That Any Business Can Use
Use these shipping delay email templates to help you send out the right message to customers with ease.
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Best Tools for Customer Support Teams
Here is a list of tools every support team needs to improve customer experience
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5 Sample Letters Denying Request for Refund
Five sample letters denying requests for refund that customer support professionals and SMB owners can use.
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15 Closing Ticket Email Templates
15 Closing ticket email templates to help you close support tickets with ease.
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5 Sample Apology Letters to Unsatisfied Customers
Better handle unsatisfied customers with these 5 sample apology letters to unsatisfied customers.
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5 We Apologize for the Inconvenience Letter Samples
5 sample letters to say ‘We apologize for the inconvenience’ that make customers feel valued.
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How Stuart ensures customer satisfaction using Text Blaze - Case Study
Text Blaze is helping Stuart's customer support team achieve their business goals through structured processes and accurate communication
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SOP for WiFi Troubleshooting
Standard Operating Procedure for an IT Help Desk to troubleshoot WiFi issues.
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Issue Resolution Messages
Quickly resolve support issues and save time without losing the personal connection with your customers.
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Follow-Up Messages
Automate common follow-up messages and save time without losing the personal connection with your customers.
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Before and After Solution Messages
Automate your support messages and save time without losing the personal connection with your customers.
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Canned Response Message Templates
Templates for canned responses to quickly send common messages/emails.
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Escalation Points for Support Teams SOP
Know when it's appropriate to escalate a support request.
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Support Ticket Routing SOP
Avoid misrouting or rerouting support tickets incorrectly with an SOP that ensures accuracy.
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Snippets for Customer Success Managers (CSMs)
Templates for emails that CSMs are sending to their customers frequently.
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Common Support Messages
Automate common responses and save time without losing the personal connection with your customers.
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Common Work Emails
Manage everyday work emails with our templates for easier communication with your team and clients.
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NATO Phonetic Alphabet Converter
Automatically convert text into a list of NATO phonetic alphabet characters.
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Saving Time in Gmail
Become a Gmail expert and use these snippets to automate repetitive typing tasks and more.
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SOP for Completing Permission Changes
Ensure the appropriate approvals have been completed before making permission changes.
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Troubleshooting for VPN Issues
Standard Operating Procedure for an IT Help Desk to troubleshoot VPN issues.
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Salesforce Snippets
Create templates to help you automate your work and save time while typing emails, notes, summaries, and more.
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Zendesk Snippets
Streamline work while working in Zendesk with these templates.
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Saving Time in Apple Mail
Save time while working in Apple Mail with these templates.
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Saving Time in Outlook
Automate Outlook emails and responses to save time.
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Resource Link Generator
Automatically generate links to common resources you send to customers or clients.
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Saving Time in Jira
Eliminate repetitive tasks, automate workflows, and work faster while managing your projects.
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Automatically Update Hubspot Fields
Snippet that automatically takes notes logged to Hubspot and updates fields on the corresponding Hubspot record.
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Time Zone Converter
Convert from any time zone to a fixed time zone or to any other time zone.
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Searching for Emails in Gmail
Description.
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Software Request Process SOP
Avoid exposing your company to risk by ensuring each new software request is handled appropriately.
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Commercial Property Management - Tables and Snippets Bundle
Manage your commercial properties from any app
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Project Tracker- Tables and Snippets Bundle
Manage projects and tasks using a Data Blaze space and Text Blaze snippets.
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Prorated Charge Calculator
Calculate a prorated charge for additional services for an existing term.
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Prorated Refund Calculator
Calculate a prorated refund for annual subscriptions
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How Cash App’s Support Team Optimized Workflows With Text Blaze
Using Text Blaze to optimize customer support workflows.
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How air up® Took Social Customer Engagement to the Next Level With Text Blaze
Using the power of AI & randomization to personalize customer messages with Text Blaze.
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Transforming Customer Support with Text Blaze
Using Text Blaze to achieve better customer support outcomes.
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How Cranky Concierge Soars in Brand Consistency Using Text Blaze
Using Text Blaze to respond faster, increase consistency, improve decision-making, automate tasks, and reduce errors.
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How Gift Baskets Overseas Streamlined Communication Using Text Blaze
Using Text Blaze to streamline communication with customers.
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How Stuart Customer Support Increased Customer Satisfaction With Text Blaze
Text Blaze is helping Stuart's customer support team achieve their business goals through structured processes and accurate communication
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Streamlining Customer Interactions In Saturn With Text Blaze
Using Text Blaze to boost efficiency & team consistency while communicating with customers.
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How Good Life Property Management Uses Text Blaze to Elevate Team Communication
How Text Blaze helps Property Managers achieve their business goals through quick and accurate communications
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Simplifying Compliance Management and Legal Processes With Text Blaze
Creating legal documents quickly and emailing them to clients by using Text Blaze and Data Blaze.
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How the CEO of Grow It Depot Uses Text Blaze to Speed Up Workflows
Using Text Blaze to reduce the time spent on the e-commerce fulfillment process.
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